Eligibility for returns
- Items must be returned within 30 days of purchase.
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale items, gift cards, and customized products are not eligible for return or exchange.
How to make a return
- Start Your Return: Visit our returns portal and enter your order number and email address to begin the process.
- Prepare Your Package: Place the items in their original packaging, include the packing slip, and seal the package securely.
- Ship Your Return: Use the prepaid return shipping label provided or ship the package to the address listed in the Returns Portal.
Exchanges
We currently offer exchanges for the same item in a different size or color, subject to availability. Follow the same steps as above to initiate an exchange, and indicate your preference for size or color during the return process.
Refunds
- Refunds will be issued to the original form of payment once the returned items are received and inspected.
- Please allow 5–7 business days for the refund to process after we receive your return.
- Original shipping charges are non-refundable.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact our Customer Support Team within 7 days of delivery. Provide your order number and photos of the item so we can resolve the issue as quickly as possible.
Return shipping costs
- A flat fee of £15 will be deducted from your refund if you use our prepaid shipping label.
- Customers are responsible for shipping costs if choosing to arrange their own return.
International returns
For international returns, customers are responsible for all return shipping fees, including any customs duties or taxes that may apply. Please contact us for detailed instructions.